Terms and Conditions
Last updated: 02/10/2025

Welcome to Illogan Kebab House (“we”, “us”, “our”). By placing an order on our website or by phone, you agree to the following Terms and Conditions. Please read them carefully before ordering.

1. General Information

Illogan Kebab House operates from Cornwall, UK. Our takeaway service covers delivery within approximately a 7-mile radius of our shop.

2. Ordering

  • Orders can be placed via our website, by phone, or in person.
  • Please ensure all details provided (including delivery address and contact number) are correct. We cannot be held responsible for failed deliveries due to inaccurate information.
  • You must be available to accept delivery within the stated timeframe.

3. Payments

  • We accept payment by cash or card at the point of order or delivery.
  • All prices are listed in GBP (£) and include VAT where applicable.

4. Delivery

  • Delivery is available within a 7-mile radius of our shop.
  • Estimated delivery times are provided in good faith but may vary depending on demand, traffic, or weather conditions.
  • If you are not available at the delivery address, we may need to cancel the order without refund.

5. Cancellations & Refunds

  • Once an order has been placed, it cannot be cancelled and we do not offer refunds.
  • If you experience any issue with your order (e.g., missing or incorrect items), please contact us immediately so we can resolve the matter.

6. Allergens & Dietary Information

  • We prepare all food in a kitchen that handles allergens such as nuts, gluten, dairy, and shellfish.
  • We cannot guarantee that our food is allergen-free.
  • Customers with allergies or dietary requirements should contact us before ordering.

7. Customer Obligations

By placing an order, you agree to:

  • Provide accurate delivery details.
  • Be available to receive your order at the agreed time.
  • Treat our staff with respect.

8. Liability

  • We are not liable for delays or non-performance due to events beyond our reasonable control (e.g., weather, traffic, supply shortages).
  • Our maximum liability in connection with any order is limited to the total price paid for that order.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

10. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Illogan Kebab House
Paynters Lane, Illogan, Redruth, Cornwall TR16 4DT
Phone: 01209 697474
Email: biz@illogankebab.co.uk